PSC is an online support platform where requests are made by customers and delivered to Proda consultants. Your past requests are archived in the psc library and costumers can be filtered by querying and reporting.
PSC can be accessed easily via cell phone or the internet. To Access PSC you can visit our website http://destek.prodasoft.com
It uses the PSC which is more convenient for you, instead of channels such as e-mail and telephone, and ensures that the relevant consultant returns to you as soon as possible.
It can track the time spent for you, you can take control the timeouts in your Project.
You can authorize certain users to open requests according to the authorization scheme you have determined in your company, and you can ensure that these requests are processed after your approval.
You can Access both company-specific trainings and general training manual online by Proda.
With real-time outcomes, you can instantly view the response time to requests, open and closed demand periods, and export the report you created to Excel by giving a specific date range if you want.
You can easily access PSC with your mobile phone or tablet whenever you need it.